1. Try shutting off the tablet, undocking the unit, and cleaning the dock connector pins on both the dock and the tablet. You can use a clean cloth with alcohol, or try rubbing the pins with a pencil eraser. Dock the computer again and see if it resolves the problem.
  2. Ensure you are getting reliable power to the dock. Check the “Vehicle Control” tab of our RTi Control Panel software and ensure the graph is showing a voltage of at least 11 VDC. If you see nothing on the graph, or the voltage is below 11 VDC, you may have a wiring problem or vehicle battery problem.
  3. Make sure you are running the latest version of our RTi Control Panel, available on our DOWNLOADS page.